Last updated 13/07/21

Introduction

Hidden Valley (“we” or “us” or “our” respects the privacy of our users (“user” or “you”). This Privacy and Cookies Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hiddenvalleydiscoverypark.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this Policy, please do not access the site. 

We reserve the right to make changes to this Policy at any time and for any reason.  We will notify readers of recent changes by updating the “Last updated” date of this Policy.  Any changes or modifications will be effective immediately upon posting the updated Policy on the Site, and you waive the right to receive specific notice of each such change or modification. 

Hiddenvalleydiscoverypark.co.uk contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is strictly prohibited unless otherwise agreed in writing by us. 

Hidden Valley (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website hiddenvalleydiscoverypark.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customise the site and improve your experience. 

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification. 

You are encouraged to periodically review this Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Policy by your continued use of the Site after the date such revised Policy is posted. 

We take care to ensure that the information appearing on this website is accurate and up-to-date. However, errors do occur and you should not take the accuracy of the information for granted, but should check directly with us using our contact page. We therefore disclaim all liability for your use of the information on hiddenvalleydiscoverypark.co.uk. 

Collection of your information

We may collect information about you in a variety of ways that allows us to process orders and deliver services to you. We are committed to protecting and respecting your privacy, in fact we take it very seriously and will only record the very minimum amount of data necessary to administer your orders effectively and to provide the products you have requested from us. 

Use of your information

We use personal information provided to: 

  • Securely process transactions with banking partners and payment facilitators.  
  • Communicate with you about your orders and transactions 
  • When in line with your preferences, to share details of other products or services 
  • We may also share your personal data in compliance with any applicable laws and regulations 

We will retain your order information for our records unless you ask us to delete this information. We will never unlawfully pass your details onto any additional organisations other without express permission. You may unsubscribe from our communications services and if you are a resident of a nation protected under GDPR regulation you may request the data at any time via, phone on 01566 86463 or email at [email protected]

All personal data we hold is processed by staff in the UK however for the purposes of third-party IT hosting and maintenance this information may be located on servers outside of the European Union. No third parties have access to your personal data unless the law allows them to do so. 

We will never share, publish or sell personal data held on our secure servers to any third parties not directly linked to the administration of your account that identifies you or any other person in your organisation. 

We will also use device data for the following purposes: 

  • Screening for potential cases of fraudulent activity 
  • Analytics and technical site data for improving your experience 

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. If at any point you believe the information we hold on you is incorrect you may request to see this information, have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter further. 

Use of cookies

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, amongst other things, keep track of services you have used, record your user preferences and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience. 

Types of cookies

The following types of cookies may be used when you visit the Site:

Analytics cookies

Analytics cookies monitor how users reached the Site, how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved. 

Our cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site. 

Personalisation cookies

Personalisation cookies are used to recognise repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site. 

Third-party cookies

Third-party cookies may be placed on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser. 

Control of cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. 

Contact us

If you have any questions or comments about this Privacy and Cookies Policy, please contact us